In active listening, the receiver responds to the sender with _______.

In active listening, the receiver responds to the sender with _______.

• A. How may I help you, Miss Smith?
• B. Did you call, gramps?
• C. What can I do for you, sweetie?
• D. Sara, you aren't supposed to be up.

Answer: (A)

Active listening is about showing you’re paying attention and ready to help. Responding with “How may I help you, Miss Smith?” communicates openness, a willingness to assist, and invites the speaker to share their needs. It’s respectful and professional, which is important in a care or service context. The other options use casual or inappropriate tones and don’t invite continued conversation in a constructive way, so they don’t reflect the listening behavior that encourages the speaker to keep talking and feel understood.

Active listening is about showing you’re paying attention and ready to help. Responding with “How may I help you, Miss Smith?” communicates openness, a willingness to assist, and invites the speaker to share their needs. It’s respectful and professional, which is important in a care or service context. The other options use casual or inappropriate tones and don’t invite continued conversation in a constructive way, so they don’t reflect the listening behavior that encourages the speaker to keep talking and feel understood.